Portal Help

 Notice - 05/18/2022: There is currently up to a 24 hour delay in processing new portal accounts and updating existing accounts.  If, after logging into my.vcccd.edu,  you are encountering the "Configuration issue" message you still have access to some services from outside the portal, including Registration, Student Email, Canvas, Starfish and Transcripts (unofficial | official).

The most common portal issue reported by users is the "configuration issue" error message:

Portal Configuration Error Message

This means that the information in your MyVCCCD account, does not match information in the portal. There are several possible reasons for this:

  • You are a new student who has just applied.  It can take up to 15 minutes for your portal account to be created.  Resolution: wait 15 minutes and try again to access the portal.
     
  • You are a returning student or alumni: If you've been away from VCCCD for over 1 year, it is likely that you do not have an active portal account.  We do offer a range of self-service options outside the MyVCCCD portal including transcript services which can be found by clicking the "Alumni" section in your MyVCCCD account.

    If you are looking for course registration, you will first need to reapply: Moorpark College | Oxnard College | Ventura College
     
  • You are an employee or current student. Your portal account has outdated or incorrect information. Resolution: send a detailed message, including your "900#", to the webmaster@vcccd.edu

If you are having a problem with your username or password/password reset, students should contact the welcome center at their campus ( MC | OC | VC ) for assistance.  Employees should contact the DAC I.T. Helpdesk.

All other technical problems/errors within the MyVCCCD portal can be reported to webmaster@vcccd.eduPlease provide your student/employee ID (900#), detailed information about the issue and include screen captures if possible.