Why am I getting an "Unable to Locate Your Information" message?


image of OpenCCC page

Beginning May 29, 2018, the Canvas login process will check to see if you have a California Community College Identifier (CCCID). If you do not have a CCCID you will encounter the OpenCCC "Unable to Locate Your Information" message.  Don't panic. Simply click the “Create a New Account” link and follow the steps to create a new OpenCCC account/CCCID. Once that is complete, you will be taken back to Canvas.

  • If you need assistance with the OpenCCC account creation process, see the OpenCCC support site.
  • Ifyou are having trouble accessing Canvas and believe you already have successfully completed the OpenCCC/CCCID process, contact the college district helpdesk.